If you've changed your mind about your order, don't worry; you have 30 days from the delivery date to return it.

What is your return policy?
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • We cannot accept refunds or exchanges on earrings for hygiene reasons.
  • We reserve the right to refuse returns that are shipped after the 30-day return period has expired or for items that are not returned to us in their original condition & packaging.
  • To start a return, scroll down this page and navigate to our returns center by clicking 'start a return'
Received a faulty product?

We are so sorry that you have received a faulty product, and we'll do all we can to resolve this.

The first step to resolving a faulty product issue is to contact our support team and providing photo evidence by submitting the form here.

Please do not return any faulty products unless advised by a member of our support team, as it may result in a slower resolution time. Also, please only submit one message.

All claims for parcels arriving damaged must be made within 7 days of the delivery date.

Returns Information
  • Unfortunately, we do not currently offer free returns so you will be responsible for the cost of your return. This is true for orders within the UK and Internationally.
  • In the case of a faulty item, we will reimburse the cost of your delivery on receipt of proof of postage.
  • We are always working to improve the customer experience and we hope we can bring free returns to our customers soon.
How to start a return
Step 1

Go to our returns portal by clicking 'start a return' below.

Step 2

Enter your order number and the email or phone number you used when you originally made the order.

Step 3

Select which item(s) you'd like to return and let us know the reason why.

Step 4

Submit and wait up to 24 hours for our team to approve the return. Once approved, follow the steps on your emails.

Start a return

Return items that you bought online.

Start a return
Faulty item or need further assistance?

Get help from our support team.

Get help

To read our full returns and refund policy, click here.